1. What we collect
Contact details (name, email, phone); vehicle details you provide; route, pickup, and drop-off information; trip data such as location and checkpoints during an active trip; and, only with your consent, a copy of a driver's license or military ID for verification.
2. Why we collect it
Solely to create and manage matches and to provide, coordinate, and support the service. That's it.
3. We do not sell your data
Plona does not sell, rent, or trade your information to anyone, for any purpose. We do not send marketing. Communications are limited to service and support related to your request or account.
4. Sharing
We share information only as needed to provide the service and only with your permission: for example, a driver's license is shared with a matched party only after you approve it. We may share information with service providers bound by confidentiality, and with law enforcement where legally required or to investigate prohibited conduct (theft, fraud, etc.).
5. Storage & security
We keep the minimum information necessary, store it with access restricted to authorized Plona personnel, protect it with encryption and access controls, and retain it only as long as needed for the service or as required by law. Sensitive IDs are handled with extra care and are not shared without your consent.
6. Your choices & rights
You may request access to, correction of, or deletion of your information by emailing support@go-plona.com. You may withdraw consent to contact at any time (this may limit our ability to provide the service).
7. Minors
Plona is not intended for anyone under 18.
8. State privacy rights
Depending on your state, you may have additional rights regarding your personal information. Requests can be sent to support@go-plona.com. State-specific privacy language should be confirmed by counsel.
9. Changes & contact
We may update this policy; the current version governs. Questions or requests: support@go-plona.com.
