In the app or on the website
Log in, open More, then Account Settings. At the bottom, open Delete my Plona account and tap Delete my account. If a trip is booked or money is held for one, finish it first, or write to us.
By email, without the app
Write to support@go-plona.com from the email address on your Plona account and ask us to delete it. We reply by email and tell you when it is done.
What is deleted
Your profile, routes, drive requests, and the documents and photos that are not part of a completed trip. You are logged out on every phone and computer, and Plona alerts stop.
What is kept, and for how long
Plona keeps your completed trip records and your agreements for 4 years, and payment records for 7 years, because the other person on the trip and the law rely on them. Then they are deleted. Records that you agreed to texts, or asked to stop them, are kept for 4 years to show consent, then deleted. Call recordings and transcripts are kept for 1 year, unless we need them longer for a claim or dispute, then deleted. Your ID check images are deleted as the Privacy Policy explains.