1. What Plona is
Plona is an early-stage platform that connects people who need a vehicle moved (“Owners”) with individuals who are already driving that way (“Drivers”). Plona facilitates introductions, coordination, and payment. Plona is not a transport company, a moving company, or an insurer.
Independent Drivers. Drivers are independent third parties, not employees or agents of Plona. Plona is a technology platform: it does not own vehicles or trucks, does not itself transport vehicles, and does not direct how a trip is driven. Each Driver is solely responsible for holding any license, registration, and insurance that applies to the trip, and for their own taxes. Plona does not represent that any Driver holds any particular authority or coverage unless Plona states so in writing for that Driver.
Plona's maps and route estimates use Google Maps. By using them, you agree to the Google Maps Additional Terms of Service (maps.google.com/help/terms_maps) and acknowledge the Google Privacy Policy (policies.google.com/privacy).
2. Eligibility & accounts
You must be at least 18. Drivers must hold a valid driver's license and provide accurate information. One account may act as both an Owner and a Driver. You agree to provide truthful information and keep it current. Providing false or misleading information is grounds for termination and may be reported to authorities.
3. How we contact you
By creating an account or posting a route or a trip you agree Plona may contact you by email about your request, your account, and the service. Our principle is effective, relevant communication: we only send what helps you, in the way you chose, and you can turn optional messages off at any time in My account, under Notifications. Notices about money and safety, such as a held payment or a change to a move you are part of, are always sent by email because you need them. We text you only if you opt in (see section 4, Text messages). We do not sell your information.
4. Text messages
If you opt in, Plona LLC ("Plona") sends text messages to the mobile number you give us about your account and your moves: booking and move updates (such as pickup, delivery, delays and problems), account notices and replies from the Plona team. Plona team members may also text people who have asked for vehicle transport or driving work, for example in a public post. Reply STOP at any time to stop those texts. We send sign-in codes by email, not by text. Message frequency varies with your activity. Message and data rates may apply. Opting in is not required to use Plona.
Reply STOP at any time to stop texts. We confirm by text and send no more texts to that number unless you opt in again (in Account Settings or by texting START). Reply HELP, or email support@go-plona.com, for help. Carriers are not liable for delayed or undelivered messages.
If you change or give up your mobile number, update it in your account or reply STOP from that number first. You confirm that you are the subscriber of the number you give us, or are authorized to use it.
5. Identity and background checks
ID verification. Owners and Drivers verify their government ID with a photo of the ID and a selfie, done through Stripe Identity, a service of Stripe, Inc. Plona verifies your ID. Plona never gives your ID or your personal information to a driver or an owner; the other person only sees that your ID is verified.
Plona does not run background checks at this time. Before we offer them, we will update these Terms and ask for your consent.
6. Owner responsibilities
You confirm you own or are authorized to move the vehicle; that insurance and registration are valid; and that you have disclosed the vehicle's condition and any known issues accurately. Where Plona asks for photos or a condition check, you agree to complete it before the trip. Undisclosed pre-existing damage is excluded from any assurance claim. Owners may not choose, reject or rate a driver because of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. Plona may remove anyone who does.
7. Driver conduct
During a trip, Plona collects checkpoint photos and notes and may reach out to you. Failure to respond to Plona outreach may result in termination of the trip and forfeiture of agreed payment. You must follow the approved route; unapproved detours are prohibited. Theft, vandalism, misuse, misrepresentation, or any unlawful act will result in forfeiture of payment, account termination, and referral to law enforcement, and Plona will support prosecution to the fullest extent of the law. Drivers take photos at pickup and drop-off to document the vehicle's condition. Drivers must add a clear, recent profile photo. Owners see it when choosing a driver and at pickup.
8. Payments, fees and cancellation
Payment is held. Your payment goes into hold when you book. The gas portion is released to your driver when pickup is confirmed, or when your payment becomes available to Plona, if that is later. The rest is released after drop-off is confirmed. If the move is cancelled, the refund rules below apply.
If Plona's checks flag a move (for example, the miles driven don't match the route), Plona may hold the final release for review, usually up to 24 hours, and may ask the owner or driver for photos or details. If the review finds fraud or a move that didn't happen, Plona may cancel the move and refund the payment.
Service and compliance fee. Plona charges a service and compliance fee of 15 percent of the price, with a minimum of $16. It is included in the total you see before you book. The price screen shows the fee, and shows what the Driver would keep after their own costs (gas). The price is not the Driver's take-home.
The recommended price includes a "Ride to your next stop" amount. It is part of the driver's pay, a courtesy toward the driver's own travel after the drop-off. The driver decides how to travel. Plona does not book or pay for that travel.
Distances are estimates from Google Maps at the time of the quote. Plona records the miles actually driven from the odometer readings at pickup and drop-off.
Tolls billed to your vehicle's plate or toll tag during the move are yours. Plona does not add tolls to the price.
If your driver pays a cash toll, you reimburse it after the move; your driver shows the receipt.
Cancellation and refunds. Before pickup, a move can be cancelled and the Owner is refunded. The payment processor keeps its own card fee on a refund, and Plona cannot get that back. After pickup, a cancellation is handled as a dispute that Plona reviews. Payment is forfeited for violations of these terms.
9. Plona's AI helper
Ask Plona is an AI helper. It is not a person, and it says so. Your conversations with it are recorded so we can improve Plona and send your question or feedback to the right place. The helper can be wrong and does not give legal, insurance, or medical advice. Please do not type passwords, card numbers, or ID numbers into a chat. You can always ask for the Plona team. The AI behind Ask Plona is made by Anthropic, a third-party AI company. Plona asks for your OK before anything you type is sent to it, and you can stop AI answers at any time in Ask Plona. The Privacy Policy says what is sent.
10. Limitation of liability: Plona is not liable for loss or damage
Plona provides an introduction and coordination platform only. Plona is not the driver, owner, or insurer of any vehicle, and never takes custody of a vehicle. To the maximum extent permitted by law, Plona is not liable for any loss, theft, damage, injury, delay, or other harm arising from a trip, a connection, or the conduct of any user. Users transport vehicles at their own risk. The Owner's own insurance is primary, and Owners and Drivers are responsible for their own insurance and for resolving any claims between them. Plona is in a pilot: no carrier insurance is in place yet, and your own auto insurance applies during the move. Plona's total aggregate liability for any claim is limited to the fees, if any, you paid Plona for the affected trip, and Plona is not liable for indirect or consequential damages.
11. Assumption of risk
Vehicle transport by an independent party carries inherent risk, including damage, theft, or total loss. By using Plona you knowingly and voluntarily assume all such risks and agree Plona is not responsible for them. You are strongly encouraged to maintain your own insurance covering the vehicle during transport.
12. Prohibited conduct
No fraud, false information, harassment, circumventing Plona to avoid fees, unlawful use of a vehicle, or violation of any applicable law.
Plona has no tolerance for objectionable content or abusive users. Messages, profiles, reviews, notes and routes must not be abusive, hateful, threatening, harassing, sexual or otherwise objectionable. You can report a message or a person, and block a person, in Plona. Plona reviews reports as soon as we can, and may remove content and suspend or close accounts that break these rules.
13. Privacy
Your information is handled under our Privacy Policy. We collect data only to make and manage connections and to provide and support the service; we do not sell data.
14. Governing law & disputes
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
15. State-specific disclosures
Vehicle transport, driveaway, for-hire driving, and consumer-protection rules differ by state. Additional terms and disclosures may apply depending on the states of pickup and drop-off. Users are responsible for compliance with applicable local law. A per-state addendum will be added as Plona expands.
16. Routes found in public posts
Plona Market shows open routes. Some are marked "Found elsewhere". Plona found them in public posts where someone asked for a vehicle to be moved. For these routes:
- Plona shows only the cities and dates, never the poster's name, post, photos or contact details.
- Plona has no agreement with the poster. The poster has not agreed to these Terms or to any price.
- A Found elsewhere route is not an offer and not a promise that a trip is available or will happen. The price shown is Plona's estimate.
- If you tell Plona you're interested, the Plona team may contact the poster. A trip happens only if the poster joins Plona, books, and picks a driver under these Terms.
- Plona removes each route when its trip date passes or after 14 days, and sooner on request. To ask for removal, email support@go-plona.com with the route and date or a link to the post. Plona removes it within 5 business days.
17. The Plona app
The Plona app for iPhone and Android is part of Plona, and these Terms apply to it. If you got it from Apple's App Store, Apple's standard Licensed Application End User License Agreement also applies, and Apple is not responsible for the app or for Plona's service. Payments for moves go through Plona and Stripe, not through Apple or Google. Keep the app updated; Plona may ask you to update before you can continue.
18. Changes & contact
Plona may update these terms; continued use means acceptance of the current version. Questions: support@go-plona.com.